Returns & Exchanges

At Cellexia Labs, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy on all products to ensure your skin gets the care it deserves.

Return Process

• 1.
  Initiate Your Request

  Email our support team within 30 days of receiving your order with your order number and the reason for your return.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging to prevent damage during transit, ensuring all seals and components are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our lab inspects the returned items, we will process your refund to your original payment method within 5-7 business days.