Frequently Asked Questions

Everything you need to know about Cellexia Labs products and services.

Are Cellexia Labs products tested on animals?

No, we are proudly 100% cruelty-free. Cellexia Labs does not conduct or commission animal testing on any of our ingredients or finished formulas.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Are your skincare formulas suitable for sensitive skin?

Yes, our products are dermatologist-tested and formulated with clean, non-irritating ingredients. However, we always recommend a patch test before full application.

Do you offer international shipping?

Yes, Cellexia Labs ships to over 50 countries worldwide. Shipping fees and import duties are calculated at checkout based on your destination.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.